Information for Subscribers
You may cancel your subscription to VAN for any reason within 14 days of purchase free of charge. To provide you with a full refund, we require notice via letter, fax, or email sent to our address:
VAN Verlag GmbH
c/o Factory Works GmbH
12435 Berlin, Germany
In your notice, please provide us with your name, address, contact details, and subscriber account information. Feedback is also appreciated!
Upon receipt of your cancellation notice, we will refund all payments that we have received from you within 14 days. This includes standard delivery costs, however additional delivery costs incurred by the subscriber are not included. We will use the original form of payment to refund your subscription unless you indicate otherwise on your cancellation notice. No additional fees are charged for cancellation.
Secure Payment with Stripe
Our secure payment provider, stripe.com, helps us guarantee the highest level of data protection to our subscribers. It uses the PCI Standard Service Provider Level 1 and encrypts communication using an https protocol. For more information on Stripe, visit https://stripe.com/help/security.